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EMS

Cookies Policy

Cookies Policy

Privacy Policy

At Edelweiss Maritime Services (EMS) (“EMS”, “we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, store, and protect personal information obtained through our website and related digital services.

By accessing or using the EMS website, you acknowledge and accept the practices described in this Privacy Policy.


1. Information We Collect

When interacting with the EMS website, we may collect certain categories of information, including:

Information You Voluntarily Provide

This may include information submitted through:

  • Contact forms
  • Inquiry or consultation requests
  • Training or course registration forms
  • Newsletter subscriptions
  • Recruitment or crew application forms
  • Email communications

Such information may include your:

  • Name
  • Email address
  • Phone number
  • Company or organization details
  • Professional or maritime-related information
  • Any other information voluntarily submitted by you

Technical & Usage Information

We may also automatically collect technical and analytical data related to your interaction with the website, including:

  • IP address
  • Browser type and device information
  • Geographic location data (approximate)
  • Website traffic and navigation behavior
  • Pages visited and session duration
  • Referral sources and communication data

This information helps us improve website functionality, security, and user experience.

Sensitive Personal Data

EMS does not intentionally collect or request sensitive personal data through this website, including information related to:

  • Racial or ethnic origin
  • Religious or philosophical beliefs
  • Health or medical information
  • Political opinions
  • Criminal records
  • Trade union membership

Users are requested not to submit sensitive personal information through website forms or general communications.


2. How We Use Your Information

EMS may use collected information for the following purposes:

  • Responding to inquiries and communications
  • Providing requested services, information, or training details
  • Managing course registrations or operational requests
  • Improving website functionality, content, and performance
  • Monitoring website analytics and user engagement
  • Maintaining website security and preventing misuse
  • Sending newsletters, updates, or marketing communications (where consent has been provided)
  • Complying with legal or regulatory obligations

We process personal information only where we have a lawful basis to do so, including:

  • Legitimate business interests
  • Performance of contractual obligations
  • Compliance with legal requirements
  • User consent for marketing or optional communications

3. Cookies & Tracking Technologies

The EMS website uses cookies and similar tracking technologies to improve functionality, user experience, and analytics.

Cookies may include:

Essential Cookies

Required for core website functionality and security.

Analytics Cookies

Used to analyze website traffic, visitor behavior, and performance metrics.

Marketing & Preference Cookies

Used to personalize content, remember preferences, or support communications and advertising initiatives.

By continuing to use our website, you consent to the use of cookies in accordance with this Privacy Policy.

Users may manage or disable cookies through browser settings; however, some website features may not function properly if cookies are disabled.

For additional information, please refer to the EMS Cookie Policy where applicable.


4. Third-Party Service Providers

EMS may share personal information with carefully selected third-party service providers who assist us in operating the website and delivering services, including:

  • Website hosting providers
  • IT support and cybersecurity providers
  • Analytics and performance monitoring services
  • Email communication platforms
  • Professional advisers and consultants

All third parties are contractually required to maintain appropriate confidentiality, security, and data protection standards in compliance with applicable regulations, including GDPR principles where relevant.

EMS does not sell, rent, or trade personal information to third parties.


5. Children’s Privacy

The EMS website and services are not directed toward individuals under the age of 16.

We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a child without appropriate parental or legal consent, such information will be deleted promptly.


6. Further Communications & Business Engagement

Should you continue communications or engage with EMS beyond an initial inquiry, we may request additional information necessary for operational, contractual, recruitment, training, or compliance purposes.

Additional privacy terms or agreements may apply depending on the nature of the engagement.


7. Your Rights

Subject to applicable data protection laws, including GDPR where applicable, you may have the right to:

  • Access personal information we hold about you
  • Request correction or updating of inaccurate information
  • Request deletion of personal information under certain conditions
  • Restrict or object to specific processing activities
  • Request portability of your data
  • Withdraw consent at any time where consent is the legal basis for processing
  • Lodge a complaint with a competent data protection authority

To exercise your rights or submit a privacy-related inquiry, please contact:

Data Protection Contact

Edelweiss Maritime Services (EMS)
Email: dataprotection@ems-marine.com

Mailing Address:
Data Protection Office
Edelweiss Maritime Services (EMS)
New Avenue Street
P.O. Box 705, Jounieh, Lebanon

EMS aims to respond to all valid requests within one (1) month, subject to applicable legal requirements.


8. International Data Transfers

Personal information may be transferred to, processed, or stored outside your country of residence, including outside the European Economic Area (EEA), where necessary for operational or service-related purposes.

Where international data transfers occur, EMS implements appropriate safeguards and protective measures in accordance with applicable data protection laws and recognized international standards.


9. Data Security & Retention

EMS implements appropriate technical, organizational, and administrative security measures to protect personal information against:

  • Unauthorized access
  • Disclosure or misuse
  • Loss or destruction
  • Alteration or cyber threats

Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce agreements.


10. Updates to This Privacy Policy

EMS reserves the right to update or amend this Privacy Policy at any time.

Any changes will become effective upon publication on this page along with the updated revision date. Users are encouraged to review this Privacy Policy periodically to remain informed of any updates.


11. Special Category Data

“Special category data” refers to sensitive personal information such as:

  • Racial or ethnic origin
  • Religious beliefs
  • Health or medical data
  • Biometric information
  • Criminal records

EMS does not intentionally request or process such information through this website.

If sensitive information is inadvertently submitted, it will be handled in accordance with applicable data protection laws and internal security procedures.


12. Contact Information

For any questions regarding this Privacy Policy or EMS data protection practices, please contact:

Edelweiss Maritime Services (EMS)
Email: info@edelweissmgt.com
Website: www.edelweissmgt.com